Effective Date: 30 September 2026
Last Updated: 30 September 2026
This Shipping & Delivery Policy explains how BloomBelle Fashion manages the preparation, dispatch, and delivery of physical products purchased through bloombellefashion.com.
The policy applies to eligible orders for women’s fashion, kids’ clothing, footwear, accessories, and other physical products available through our online store.
Delivery availability, costs, and estimated timeframes may vary according to the destination, order, courier service, and other relevant circumstances.
1. Scope of This Policy
This policy applies to physical products purchased directly through bloombellefashion.com.
It covers:
- Order preparation;
- Domestic delivery;
- International delivery;
- Delivery charges;
- Dispatch;
- Tracking where available;
- Delivery attempts;
- Delays;
- Lost shipments;
- Damaged packages; and
- Customs-related matters.
2. Order Processing
After an order is placed and payment is successfully confirmed, BloomBelle Fashion may begin preparing the products for dispatch.
Processing may include:
- Confirming payment;
- Checking product availability;
- Verifying order details;
- Selecting the ordered items;
- Preparing appropriate packaging; and
- Arranging collection or dispatch.
Orders requiring verification may take additional time before dispatch.
3. Order Confirmation
Customers may receive an electronic order confirmation after successfully placing an order.
The confirmation may contain:
- Order number;
- Products purchased;
- Quantities;
- Selected variations;
- Amount paid;
- Delivery information; and
- Other relevant order details.
Customers should review this information and report material errors promptly.
4. Delivery Locations
BloomBelle Fashion is based in Ghana and may provide delivery within Ghana as well as eligible international destinations.
International delivery availability may depend on:
- Destination country;
- Courier coverage;
- Product restrictions;
- Customs requirements;
- Order characteristics; and
- Available delivery services.
The ability to enter a destination during checkout does not override legal or logistical restrictions that prevent delivery.
5. Delivery Charges
Delivery charges may vary depending on factors such as:
- Destination;
- Delivery method;
- Package size;
- Package weight;
- Order value;
- Courier charges; and
- International shipping requirements.
Applicable delivery costs should be communicated during checkout or through relevant order information where available.
6. Delivery Timeframes
Delivery timeframes may differ depending on the customer’s location and the delivery service available.
Any timeframe provided should generally be treated as an estimate rather than an absolute guarantee, unless expressly stated otherwise.
Delivery times may be affected by factors outside BloomBelle Fashion’s reasonable control.
7. Order Preparation
Products may need to be inspected, organized, and packaged before dispatch.
Preparation times may vary depending on:
- Order size;
- Product availability;
- Order volume;
- Verification requirements;
- Packaging requirements; and
- Operational circumstances.
Customers should allow appropriate time for processing in addition to courier transit.
8. Dispatch
An order is considered dispatched when it has been transferred into the relevant delivery process.
Where available, customers may receive a dispatch notification or other delivery information.
After dispatch, delivery may be subject to the courier’s operational processes.
9. Courier and Logistics Providers
BloomBelle Fashion may use independent courier or logistics providers to deliver customer orders.
Necessary information may be shared with the relevant provider, including:
- Recipient name;
- Delivery address;
- Contact details;
- Order reference; and
- Necessary delivery instructions.
Courier companies may maintain their own operational and privacy procedures.
10. Accurate Delivery Information
Customers are responsible for providing accurate and complete delivery information.
Please check:
- Recipient name;
- House or building information;
- Street;
- Area;
- City;
- Region;
- Postal information where applicable;
- Country; and
- Contact details.
Incorrect information can cause significant delivery delays or failures.
11. Changing a Delivery Address
Customers who identify an error in their delivery address should contact us as soon as possible.
We may be able to update the address if the order has not entered advanced processing or dispatch.
Once an order has been transferred to a courier, an address change may not be possible.
Additional charges may apply where a courier permits redirection.
12. Delivery Attempts
Courier providers may make one or more delivery attempts according to their operational procedures.
Customers should ensure that:
- Delivery information is accurate;
- The recipient can be contacted where necessary; and
- Someone is reasonably available to receive the package where required.
Courier procedures may vary between locations.
13. Failed Delivery
Delivery may fail because of circumstances such as:
- Incorrect address;
- Incomplete address;
- Unavailable recipient;
- Unreachable customer;
- Restricted access;
- Repeated unsuccessful delivery attempts; or
- Refusal to accept the package.
Where an order is returned to us because of customer-provided information or unsuccessful receipt, additional delivery charges may apply before redelivery where permitted.
14. Delivery Delays
Although we aim to facilitate timely delivery, delays may occur because of:
- Courier disruptions;
- Weather;
- Transportation issues;
- Public holidays;
- High order volumes;
- Customs inspections;
- Border procedures;
- Local restrictions;
- Security events;
- Incorrect delivery details; or
- Other circumstances outside our reasonable control.
Where possible, we may assist customers in obtaining relevant delivery information.
15. Tracking Information
Where tracking is supported by the relevant courier, customers may receive tracking information.
Tracking updates are generally supplied by the delivery provider and may not always appear immediately after dispatch.
Temporary delays in tracking updates do not necessarily mean that a package has stopped moving.
16. Receiving Your Order
Customers should inspect the package reasonably soon after delivery.
Where practical, check whether:
- The package appears significantly damaged;
- The correct order was received;
- Items are missing; or
- An incorrect product was supplied.
Any significant issue should be reported promptly.
17. Damaged Packages
If a package arrives visibly damaged, customers should retain the packaging and contact BloomBelle Fashion.
We may request:
- Order number;
- Description of the damage;
- Photographs of the package;
- Photographs of the affected product; and
- Other information reasonably necessary to assess the issue.
Do not unnecessarily discard damaged packaging before the matter has been reviewed.
18. Incorrect Products
If you receive a product different from the product ordered, contact us with the relevant order details.
We may request photographs or other information to verify the issue.
Verified incorrect-product deliveries will be handled according to our applicable return, exchange, and refund procedures.
19. Missing Items
If an order contains fewer items than expected, customers should contact us promptly.
Before contacting us, please check:
- Order confirmation;
- Package contents;
- Packaging materials; and
- Whether the order was divided into multiple shipments.
We will review eligible missing-item reports.
20. Lost Shipments
If tracking information indicates a serious delivery problem or a package does not arrive within a reasonable period beyond the expected delivery timeframe, contact us.
BloomBelle Fashion may work with the relevant courier to investigate.
A package should not automatically be considered permanently lost solely because of a temporary tracking delay.
21. International Delivery
International orders may require additional processing and transit time.
International delivery may be affected by:
- Border procedures;
- Customs inspections;
- Import requirements;
- Destination-country regulations;
- Local courier networks;
- Transportation availability; and
- Public holidays.
Customers should ensure that products they order can legally be imported into their destination.
22. Customs, Duties and Taxes
International orders may be subject to:
- Customs duties;
- Import taxes;
- Clearance fees;
- Local taxes; or
- Other government-imposed charges.
Unless expressly included during the purchase process, these charges may be the customer’s responsibility.
BloomBelle Fashion does not control charges independently imposed by foreign customs, tax, or regulatory authorities.
23. Customs Delays
International packages may be delayed during customs clearance.
Customs authorities may request additional information from:
- The courier;
- BloomBelle Fashion; or
- The customer.
Such processing is controlled by the relevant authorities and may be outside our direct control.
24. International Delivery Refusal
If an international customer refuses delivery because of customs duties, import charges, or other destination-specific costs, the package may be returned to BloomBelle Fashion.
Any refund or deduction in such circumstances will depend on:
- Whether the package is successfully returned;
- Product condition;
- Original delivery costs;
- Return transportation costs;
- Customs-related charges; and
- Applicable law.
25. Risk and Delivery
Responsibility for products will transfer according to applicable law and the relevant delivery circumstances.
Nothing in this policy is intended to remove mandatory customer rights concerning products that are genuinely lost, damaged, defective, or incorrectly supplied.
26. Returns After Delivery
A successful delivery does not prevent an eligible customer from requesting a return or exchange.
Returns are governed separately by our Returns, Cancellation & Refund Policy.
Customers should review that policy before returning any item.
27. Promotional or Free Delivery
BloomBelle Fashion may occasionally offer:
- Free delivery;
- Discounted delivery;
- Promotional shipping; or
- Destination-specific delivery offers.
Such promotions may be subject to:
- Minimum order values;
- Eligible locations;
- Selected products;
- Promotional periods; or
- Other disclosed conditions.
Promotional delivery availability may change.
28. Customer Responsibilities
To help avoid delivery problems, customers should:
- Provide accurate contact information;
- Provide a complete delivery address;
- Review order confirmation;
- Monitor eligible delivery communications;
- Respond to courier requests where necessary;
- Arrange receipt of the package; and
- Report material delivery problems promptly.
29. Circumstances Beyond Our Control
BloomBelle Fashion will make reasonable efforts to facilitate delivery but cannot guarantee that circumstances outside our reasonable control will never affect an order.
Such circumstances may include significant:
- Transportation disruption;
- Natural events;
- Government restrictions;
- Customs actions;
- Communication failures;
- Courier disruptions; or
- Other unforeseen events.
Any applicable mandatory customer rights remain unaffected.
30. Changes to This Policy
BloomBelle Fashion may update this Shipping & Delivery Policy when our delivery destinations, courier arrangements, fulfilment processes, international shipping options, or applicable legal requirements change.
The latest version will be published on bloombellefashion.com.
31. Contact Us
For questions about order processing, shipping, tracking, delivery, missing packages, or international orders, contact:
BloomBelle Fashion
Website: bloombellefashion.com
Address: GA-394-3314, Near Fadama Cluster of Basic Schools, Fadama, Ayawaso Road, Accra, Ghana
Information Email: info@bloombellefashion.com
Support Email: support@bloombellefashion.com