At Bloombelle Fashion, customer satisfaction, fairness, and trust are central to our shopping experience. This Refund and Cancellation Policy outlines the conditions under which orders may be cancelled, returned, or refunded, ensuring transparency for all customers shopping women’s and children’s fashion products on our platform.
By placing an order on Bloombelle Fashion, you agree to the terms outlined below.
Order Cancellation Policy
Customers may request an order cancellation only before the order has been processed or dispatched.
- Cancellation requests must be submitted as soon as possible after placing the order
- Once an order has been shipped, it can no longer be cancelled and will be treated under the return policy
To request a cancellation, please contact:
info@bloombellefashion.com
Bloombelle Fashion reserves the right to refuse cancellation requests for orders that are already in advanced processing or transit stages.
Refund Eligibility
Refunds are considered under the following conditions:
Eligible for Refund
- Items received in damaged or defective condition
- Incorrect items delivered (wrong size, colour, or product)
- Orders cancelled successfully before dispatch
Non-Eligible for Refund
- Items showing signs of wear, washing, or alteration
- Innerwear, accessories, socks, or hygiene-sensitive items (for child safety and health reasons)
- Items purchased during clearance sales, promotions, or marked as “Final Sale”
- Products returned without original tags, packaging, or proof of purchase
Bloombelle Fashion prioritises child safety and hygiene; therefore, certain children’s apparel and accessories may not be eligible for return or refund once opened.
Refund Request Process
To initiate a refund request:
- Email info@bloombellefashion.com with your order number
- Provide a clear reason for the refund request
- Attach supporting images if the item is damaged or incorrect
- Wait for confirmation and further instructions from our support team
All refund requests are reviewed to ensure fairness and compliance with our quality standards.
Refund Timelines
Once a refund request is approved:
- Refund processing begins within 5–7 business days
- Payment reversal timelines depend on the original payment method
- Banks or payment providers may take additional time to reflect the refund
Bloombelle Fashion is not responsible for delays caused by financial institutions or third-party payment processors.
Payment Reversal Method
Refunds are issued only to the original payment method used during checkout, including:
- Debit or credit cards
- Mobile money or digital payment platforms
- Bank transfers (where applicable)
Cash refunds are not supported under any circumstances.
Exchange Policy (If Applicable)
Exchanges may be offered instead of refunds for eligible items, subject to product availability and condition. Exchange eligibility is assessed on a case-by-case basis.
Policy Updates & Discretion
Bloombelle Fashion reserves the right to update or modify this Refund and Cancellation Policy at any time. Changes will take effect immediately upon publication on the website.
Final decisions on refunds, cancellations, and exchanges rest with Bloombelle Fashion to protect both customers and the integrity of our ethically curated collections.
Contact Information For all refund-related enquiries, please contact:
Address- GA-394-3314, NEAR FADAMA CLUSTER OF BASIC SCHOOLS, FADAMA, AYAWASO ROAD, ACCRA, GHANA
info@bloombellefashion.com